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What Makes Mitsubishi Heavy Industries the ‘Experts In Air’?

We pride ourselves on delivering award-winning, reliable and high-quality air-conditioners to Aussies. It’s what we do and we love doing it! We also, humbly, of course, think we do a pretty good job of it. But please don’t take our word for it – read on to learn more about our awards and just how and why Aussies have helped us become the Experts in Air.

Named by Choice® as Best Air Conditioner Brand Six Years in a Row

For the last six years, leading consumer advocacy group CHOICE® has awarded us as Australia’s best air conditioner brand!

Based on rigorous test reviews of over 200 air conditioners and the result of the annual reliability survey from over 3,400 CHOICE® members, we scored an incredibly high 94% for customer satisfaction rate. The highest of any brand. We also scored 90% for reliability and allowed us to take out the recommendation, six years in a row! Something no air conditioner brand has done before. Learn more about our CHOICE® best brand awards.

Recognised by Canstar Blue as Having Most Satisfied Customers Five Years in a Row

Mitsubishi Heavy Industries has also been named by Canstar Blue as having the most satisfied customers of any air conditioner brand in Australia for five years in a row!

From 2019-2023, we’re proud to have won the Canstar Blue Most Satisfied customer award for the air conditioner category. Canstar Blue uses independent customer satisfaction research and ratings to deliver an annual review that helps Australians pick the best air conditioner for their needs. Brands are rated on:

  • Functionality
  • Features
  • Noise
  • Ease of use
  • Reliability
  • Value for money
  • Overall customer satisfaction

In 2022, we were the only brand to receive a five-star rating for five out of the six customer satisfaction ratings highlighting just how satisfied our customers were. We love to hear it! Learn more about our Canstar Blue awards.

Named Best Split System Air Conditioner by ProductReview Awards Three Years in a Row

From 2021 to 2023, both our Avanti® and Bronte® split systems were named as Australia’s best split system air conditioners by ProductReview. Additionally, in 2023, for the first time, our FDUA series of ducted systems was recognised as the Ducted Systems award winner for 2024. The ProductReview Awards highlight products and services that have been well regarded by the ProductReview community. More than 75,000 eligible nominations with the awards being judged against several criteria, including;

  • The products being listed in a category on the ProductReview website
  • Full retail availability to the Australian public in the previous year
  • Have a minimum Star Score of 4.1 stars on 1 October in the previous year
  • Have 10 or more approved reviews written in the last 12 months
  • Have a higher proportion of 5-star reviews in the last 12 months

With this award being largely based on reviews by customers who have these units in their homes, it highlights just how much of a customer favourite both the Avanti® and Bronte® split systems are! Learn more about our ProductReview awards.

Awarded Best Rated Split System Brand by Finder Retail Awards Three Years in a Row

Our last and most recent awards saw us rated as the best split system brand in Australia by Finder!

In their 2021, 2022 and 2023 Customer Satisfaction Awards, Finder surveyed over 3,000 Aussie’s across 150 product categories. Respondents were asked to give an overall satisfaction score of the product and rate if they would recommend the product to their friends. Respondents were also asked to rate key pillars of durability, performance, design or value for money.

Our split systems once again outperformed all other air conditioning brands with top scores across the board to achieve a total score of 8.6 and taking out the 2021/22 Retail Awards. Another one to add to the trophy cabinet! Learn more about our Finder awards.

Customers around Australia have spoken, and it has been their recommendations, their voices and their experience with our brand has helped us become one of the most awarded and trusted brands of air conditioners in Australia.

If you’re thinking about upgrading or replacing your air conditioner, click here and request a quote from the Experts in Air!

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