Winter 2024 Promotion FAQs
HeartKids is the ONLY Not-for-profit organisation solely focused on supporting children and families impacted by childhood heart disease. You can see more about the commitment and support HeartKids offer or if you would like to support them further, click here – https://www.heartkids.org.au/
For every eligible claim, MHIAA will donate $25 to support Heartkids.
MHI understands that there are many worthwhile charities out there. But with Congenital Heart Disease becoming a common disorder in newborns, we think it is important to provide community awareness, whilst supporting and advocating for the ongoing support it provides to HeartKids and their families.
The promotion runs from 1 May 2024 – 31 August 2024.
To qualify for the Cash Bonus, the eligible products must be PURCHASED between 00:01 AEST 1 May 2024 and 23:59 AEST 31 August 2024 inclusive (Purchase Period). A list of eligible products can be found HERE.
For a full list of participating model numbers in this promotion, please visit the Eligible Products page.
IMPORTANT: To be eligible for the Cash Bonus, a participating MHI product must be purchased between 1 May 2024 – 31 August 2024 inclusive.
To qualify for the Cash Bonus, your claim must be submitted between 00:01 AEDT 1 May 2024 and 16:59 AEDT 30 September 2024 (Claim Period).
Please read the Terms and Conditions carefully. Any incorrect/incomplete claims will not be accepted.
To submit your claim, visit the promotion page on our website, click Submit Your Claim and follow the prompts to complete the claim form online. Once you complete and submit your claim form, you will then subsequently receive an automated response with a Unique Claim ID for your reference.
Unfortunately, NO. Only online claims submitted via the Submit Your Claim page will be accepted. Claims made by phone, email, post, or fax cannot be accepted or processed.
As part of the claim form, you will be asked to submit the following details. Please ensure you have all details ready before starting the claim form process:
- Contact details.
- Street address
- Proof of Purchase
- Product Details
- A photograph or scanned copy of a household bill
- A photograph or scanned copy of the Tax Invoice
Personal details including Full Name, Contact Number, Email and Residential Address are required on the claim form.
The Household Bill submitted as part of the claim form may be a copy of a current Council Rates Notice, or Utility Accounts (Electricity, Gas, Telephone, or Water) dated within the previous three (3) months from the date when Claim was submitted. This household bill must include the same residential address that has been listed on the claim form.
You can track your claim by logging into your profile. CLICK HERE to log in. If you have forgotten your PASSWORD, please use the reset password function.
To validate a claim, claimants are required to upload a copy of the Tax Invoice provided with the purchase of any MHI air conditioner.
If, for any reason, you are unable to upload a copy of your Tax Invoice online when completing the Claim Form, please contact our customer support team via the CONTACT US form here.
Please DO NOT mail us the original Tax Invoice as we are unable to return documentation back to you.
The Model and Serial number for the outdoor unit of your air conditioner can be found on the side or at the front of your outdoor unit. If in doubt, please ask your Installer to provide the model and serial number for you and should be noted on your tax invoice.
Product Details including Outdoor Model and Serial Numbers must be entered of the claim form. Please ensure these are also clearly listed on your Tax Invoice.
Each individual claimant may claim up to 8 units per residential address. The units can be claimed in a single claim, or across multiple claims. A maximum of 3 different address per claimant is permitted.
Please login to your PROFILE HERE to submit a second claim.
Unfortunately, no, only selected models and combinations will be accepted as part of the promotion. Any claims that do not have an eligible product combination will be declined.
Unfortunately, NO. Under the Terms and Conditions of this promotion, only products that were purchased for domestic/residential use can qualify for the Cash Bonus. Business applications will NOT be accepted. Invoices under a business name and/or with ABNs will be deemed invalid.
If you have access to the Eligible Products Model and Serial Number, your claim can be lodged prior to the installation of your unit. Claims cannot be submitted without the Eligible Product Details.
Please login to your PROFILE HERE to upload the requested documents to complete your application.
Unfortunately, NO. This will automatically be declined. Only eligible products on product the list are eligible for the cash bonus. For a full list of Eligible Products, please visit the Eligible Products page.
Follow the instructions of the error message and ensure all details are input correctly. If you are unsure, please contact our customer support team via the CONTACT US form here.
Contact our customer support team via the CONTACT US form here.
The completed Claim Form must be submitted online by 16:59 AEDT on 30 September 2024
Please note: It is the claimant’s responsibility to ensure that claims are submitted BEFORE this date and that ALL information provided on the online claim form are correct. If a claim is not completed correctly, it will NOT be processed.
If you have any questions or concerns, please use the CONTACT US form here.
Unfortunately, your claim will not be accepted.
No, the cash bonus can only be paid to the residential end consumer who has purchased the Eligible Product. MHIAA will not pay or reimburse any installer who claims to have already deducted the cash bonus off the user’s tax invoice.
Yes, you can still claim provided you have purchased an eligible model listed on the Eligible Products page. Only Eligible models with valid serial numbers will be accepted.
You can use the forgotten password function HERE.
To find your nearest dealer or retailer, please visit our website https://mhiaa.com.au/home/where-to-buy/
Or simply complete the “Request a Quote” on our website and we will nominate the closest dealer on your area. https://mhiaa.com.au/home/where-to-buy/request-a-quote/
First, check your Spam/Junk folder – just in case.
If the Confirmation email is not received within 24 hours, use the CONTACT US form here to confirm your application has been lodged correctly.
Please note: If the Claim Form failed to be entered correctly, it will not be processed. It is the sole responsibility of the Claimant to ensure that the online application has been lodged correctly.
For your convenience and added security, all Cash Bonus payments will be paid by way of an EMastercard.
An EMastercard is a digital version of a plastic Prepaid Card. It can be used anywhere instore and online where Debit Mastercard is accepted.
This plastic-free alternative requires only limited personal details, allowing you to protect your identity when shopping.
EMastercard enable you to instantly access rewards and transact online securely. By generating a random card number, Virtual Prepaid cards offer the convenience of online instant, sage and convenient shopping.
| All deliveries | Instant email or SMS delivery |
| Access to rewards | (First time) Download the TCN app and load your card
(First time) Setup your mobile wallet and assign the card to it Immediate access to funds |
| Ease of use | Can be used instore and online anywhere Debit Mastercard is accepted. |
Please allow SIX (6) weeks after lodging your online claim for your claim to be processed.
We will make every attempt to process your claim as quickly as possible. However, due to the large volumes of applications being lodged, it may take some time to validate and process your claim.
If after 8 weeks you have not received your Cash Bonus, please contact our customer support team via the CONTACT US form here.
You can access your EMastercard through the TCN app and your Mobile Wallet. Currently only compatible with Australian mobile numbers. Compatible with Apple Pay, Google Pay and Samsung Pay.
For online use the total transaction value cannot exceed the available Digital Mastercard balance unless the merchant site has the capability to support split transactions. For full terms and conditions, please view them here Terms of Service (card.gift)
Once an eligible claim has been approved and processed, you will be sent an approval email that looks like the below.
Once you click on the get your gift card, you will need to confirm your mobile number and a link will be sent to you to access the card in The Card Network page.
My using the wallet in your phone you can access your EMastercard 24/7.
EMastercards redeemed in your Mobile Wallet will expire after 36 months. Any unused value after the expiry date of any EMastercard will not be refunded or credited.
No, rewards are not transferrable or redeemable for cash. EMasterCard cannot be printed as a voucher for use or have recurring payments set up on them.
You may obtain your current balance 24 hours 7 days a week by logging into your account on The Card Network app. If you attempt to make a purchase that exceeds your balance, the transaction will be denied. Cardholders are responsible for all purchases made with their Virtual Card.
Please check all junk and spam folders for an email from info@mg.cms.thecardnetwork.com.au. If you are still unable to find your digital card please contact the promotions support team via the CONTACT US form here.