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What are the promotion dates?

The promotion runs from 11 June 2019 – 31 August 2019 inclusive.

To qualify for the Cashback Incentive and a chance to win a holiday package to Japan (prize), the eligible products must be purchased between 1 June 2019 – 31 August 2019 inclusive. A list of eligible products can be found here.

When must I submit my claim by?

To qualify for the Cashback Incentive your claim submission needs to be received by us between the 1 June 2019 – 13 September (16:59 AEST).

Please read the Terms and Conditions carefully as incorrect/incomplete claims will not be accepted.

How do I submit my claim?

Visit the Submit Your Claim page and follow the instructions to complete the online claim form. Once complete, you will receive an email on the email address you provided in the form confirming your submission.

IMPORTANT: Do not delete the confirmation email.  In the email you will also be provided with a unique ID number that you will need to be able to track the status of your claim online, on the phone or via email .


What information will I be asked to provide on the claim form?

On your claim form you will be asked to provide the following details:

Contact Information including Full Name, Home Address, Contact Number and your Email Address.

Proof of Purchase information  including Date of Purchase and the Dealer / Retailer Name you purchased your product(s) from. You will be required to upload a copy of your Tax Invoice.

Product Details including  Product (SET) Model Number (a drop down menu), Outdoor Unit Model Number (pre-populated based on your selection for Product (SET) Model Number) and Outdoor Unit Serial Number for each of the products you’re claiming.

Bank Details Please include the correct bank details for electronic fund transfer (EFT) of the Cashback incentive – including Account number, account name, Bank name and BSB number.

Where can I find Outdoor Unit Serial Number for my AC unit?

The Model and Serial Number for the outdoor unit can be found on the side of your outdoor unit. If in doubt, please ask your Installer to check the Serial Number for you.

How can I check if my air conditioner model is eligible?

For a full list of product models participating in ‘From Our Home to Yours Winter’ promotion, please visit the Eligible Products page.

Please Note: Split System Air Conditioners and Ducted Systems Air Conditioners are processed as a system (SET) and consist of two separate units – INDOOR UNIT and OUTDOOR UNIT.


How many claims can I submit?

You can submit Multiple claims up to a maximum of three (3) claims by the Eligible Claimant (containing up to 3 products per claim).

How many products can I claim?

You can submit a maximum of three (3) Eligible Products – all purchased in one (1) transaction. Duplicate tax invoices will be rejected.

If I submit a claim for three units will I receive three cash back incentive gifts?

Yes, if you submit a claim for three (3) units and they all have been successfully validated and approved, you will receive three (3) cashback incentives back – One (1) Incentive gift per each Eligible Product.

Can I submit a claim if I purchased AC for business?

Unfortunately, no. Under the Terms and Conditions of this promotion, only products that were purchased for domestic / residential use can qualify for a Cashback Incentive and a chance to win a holiday to Japan. Business applications will NOT be accepted. Invoices under a business name– and/or with ABNs will NOT be accepted.

Can I submit my claim over the phone or by post?

Unfortunately, no. Only online claims submitted via the Submit Your Claim page will be accepted. Claims made by phone, email, post, or fax can’t be accepted or processed.

Completed claim form must be submitted online by 17:00 AEST on 13 September 2019.

Please Note: It is your responsibility to ensure that your claim is submitted by this date and that ALL information you provided is correct. If a claim is not entered correctly, we won’t be able to process it.


If you have any concerns, please email us at

Can I track the status of my claim?

Absolutely. You can track the status of your claim by going to the Track Your Claim page on and entering your unique ID number that was sent to your email address after you submitted your claim.

Alternatively, you can reach out to our customer support team on the phone 1800 229 408 or via email to confirm the status of your claim.

What do I do if I didn't receive a claim submission confirmation email within 24 hours?

First, check your Spam/Junk folder – just in case.

Then, if you still cannot find the email please email us on to confirm your application has been lodged correctly.

Please Note: If a claim failed to be correctly entered, it will not be processed. It is your responsibility to ensure that your application has been lodged correctly.

How long will it take for my Cashback Incentive to be paid?

Please allow six (6) weeks after lodging your online claim.

We will make every attempt to process your claim as quickly as possible. However, due to the popularity of the promotion it may take some time to check and process your claim.

If after 6 weeks you still didn’t receive the Cashback Incentive, please call our customer support team on 1800 229 408 or email us on . Have your Unique ID Number handy so we can track your claim.

Is proof of payment for my air conditioning unit required?

Yes, you will be required to upload a copy of your (paid in full) Tax Invoice.

To qualify, your Tax Invoice must show FULL PAYMENT (or $0 balance owing) on valid air conditioner model(s) purchased & paid for between 1 June 2019 to 31 August 2019 inclusive.

Please do not send the original Tax Invoice as we are unable to return documentation to you.

What if I’m unable to upload a copy of Tax Invoice with the claim?

If, for any reason, you are unable to upload a copy of your Tax Invoice online when completing your claim, please call us at 1800 229 408 and we will try to help you with the issue.

How does the ‘Win 1 of 4 holidays to Japan!’ part of the promotion work?

By completing and submitting the Claim Form, the Eligible Claimant agrees to be automatically entered into the Competition to win the Prize – 1 of 4 Holidays to Japan for 2 valued at $12,000 AUD each package! There is a limit of one (1) Prize permitted per Eligible Claimant.

When is the grand prize drawn?

The 4x competition winners – 1 of 4 Holidays to Japan for 2, will be drawn on the 8th of October 2019 at 11:00 AM AEST.

If I do win the grand prize, how would I be notified?

The lucky Prize Winners will be notified by phone and/or email within 2 business days of the Draw Date. Upon acceptance of the Prize, the Prize Winners’ names will be published on the MHIAA’s website as well as on the MHIAA’s social media profiles in Facebook and Instagram.

If I do win the grand prize, how long do I have to claim?

The Prize must be claimed by the Prize Winner within six (6) weeks of having been notified. To claim their Prize, the Prize Winners must submit a legible copy of their original Proof of Purchase for verification purposes.

The travel prize must be booked within 6 months of the draw date and the travel must be conducted within 12 months of the draw date.

Can I select the destination in Japan and where do I want to fly from?

The travel prize gives you an option to fly into Tokyo OR Kyoto OR flying into Tokyo with transfers to Hakuba with a premium airline for 2 people from the Prize winner’s closest international airport.

What else does the main travel prize include?

Except the flights component, you will also receive:
– One (1) Return private car airport transfers from airport to accommodation – for 2 people
– Five (5) nights’ accommodation in a minimum 4* hotel in a double room (breakfast dependent on location they choose) – for 2 people
– One (1) EFTPOS transfer to an Australian bank account of $1,555 AUD total spending money total.

Can I exchange the grand prize for cash instead?

Unfortunately, no. The grand prize or any portion thereof, is not transferrable or exchangeable and cannot be taken as cash.

Promotion terms & conditions

It is your responsibility to ensure that ALL information supplied is correct. If a claim has not been correctly submitted and/or is incomplete as of 16:59 AEST on 13 September 2019, then the claim will not be considered for processing, and no further correspondence will be entered into.

If your claim is disputed, you may be required to provide additional details. All additional details must be received by the communicated deadline in order for your claim to be processed. To view the full terms & conditions page