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What are the promotion dates?

The promotion runs from 1 December 2018 to 28 February 2019 inclusive.

To qualify for the e-gift card and donation, the eligible products must be purchased between 1 December 2018 and 28 February 2019 inclusive. A list of eligible products can be found here.

When must I submit my claim by?

To qualify for the e-gift card your claim submission needs to be received by us between 1 December 2018 and 15 March 2019 (Claim Period). Please read the Terms and Conditions carefully as incorrect/incomplete claims will not be accepted.

How do I submit my claim?

Visit the Submit Your Claim page and follow the instructions to complete the online claim form. Once complete, you will receive an email on the email address you provided in the form confirming your submission.

IMPORTANT: Do not delete the confirmation email.  In the email you will also be provided with a unique ID number that you will need to be able to track the status of your claim online, on the phone or via email contact@mhiaapromotion.com.au .

 

What information will I be asked to provide on the claim form?

On your claim form you will be asked to provide the following details:

Contact Information including Full Name, Home Address, Contact Number and your Email Address.

Proof of Purchase information  including Date of Purchase and the Dealer / Retailer Name you purchased your product(s) from. You will be required to upload a copy of your Tax Invoice.

Product Details including  Product (SET) Model Number (a drop down menu), Outdoor Unit Model Number (pre-populated based on your selection for Product (SET) Model Number) and Outdoor Unit Serial Number for each of the products you’re claiming.

Where can I find Outdoor Unit Serial Number for my AC unit?

The Model and Serial Number for the outdoor unit can be found on the side of your outdoor unit. If in doubt, please ask your Installer to check the Serial Number for you.

How can I check if my air conditioner model is participating in the promotion?

For a full list of product models participating in ‘Help Us Give Back This Summer’ promotion, please visit the Eligible Products page.

To qualify for the $50 e-gift card and Donation,  product purchase must be made by an Eligible Claimant and for domestic/residential use ONLY. Please visit Terms and Conditions for more information.

How many claims can I submit?

A maximum of one (1) claim can be submitted per household.

How many products can I claim?

On your claim, you can list a maximum of three (3) eligible products – all purchased in one transaction.

If I submit a claim for three units will I receive three e-gift cards?

Yes, if you submit a claim for three (3) units and they all have been successfully validated and approved, you will receive an e-gift card in a value of $150 and $60 will be donated to Australian Red Cross.

Can I submit a claim if I purchased AC for business?

Unfortunately, no. Under the terms and conditions of this promotion only products that were purchased for domestic / residential use can qualify for an Incentive ($50 e-gift card) and Donation.

Can I submit my claim over the phone or by post?

Unfortunately, no. Only online claims submitted via the Submit Your Claim page will be accepted. Claims made by phone, email, post, or fax can’t be accepted or processed.

Completed claim form must be submitted online by 23:59 AEST on 15 March 2019.

Please Note: It is your responsibility to ensure that your claim is submitted by this date and that ALL information you provided is correct. If a claim is not entered correctly, we won’t be able to process it.

Can I track the status of my claim?

Absolutely. You can track your claim by going to the Track Your Claim page and entering your unique ID number that was sent to your email address after you submitted your claim.

Alternatively, you can reach out to our customer support team on the phone 1800 229 408 or via email contact@mhiaapromotion.com.au.

What do I do if I didn't receive a claim submission confirmation email within 24 hours?

First, check your Spam/Junk folder – just in case.

Then, if you still cannot find the email please email us on contact@mhiaapromotion.com.au to confirm your application has been lodged correctly.

Please Note: If a claim failed to be correctly entered, it will not be processed. It is your responsibility to ensure that your application has been lodged correctly.

How long will it take for my e-gift card to be delivered?

Please allow six (6) weeks after lodging your online claim.

We will make every attempt to process your claim as quickly as possible. However, due to the popularity of the promotion it may take some time to check and process your claim.

If after 6 weeks you still didn’t receive an email from us with instructions on how to redeem your e-gift card, please call our customer support team on 1800 229 408 or email us on contact@mhiaapromotion.com.au . Have your Unique ID Number handy so we can track your claim.

Is proof of payment for my air conditioning unit required?

Yes, you will be required to upload a copy of your (paid in full) Tax Invoice.

To qualify, your Tax Invoice must show FULL PAYMENT (or $0 balance owing) on valid air conditioner model(s) purchased & paid for between 1 December 2018 to 28 February 2019 inclusive.

Please do not send the original Tax Invoice as we are unable to return documentation to you.

What if I’m unable to upload a copy of Tax Invoice with the claim?

If, for any reason, you are unable to upload a copy of your Tax Invoice online when completing your claim, please call us at 1800 229 408 and we will try to help you with the issue.

How do I redeem my e-gift card?

Once your claim is approved, you will receive an email from us with a link to redeem your e-gift card.

When you click on the link in the email you’ll be redirected to the e-gift card portal. You redeem your e-gift card by selecting and choosing to check out an e-gift card from a range of retailers presented.

From the moment you redeem the e-gift card, the retailer’s e-gift card terms of use including the e-gift card’s expiration date start to apply immediately.

E-gift card cannot be redeemed or exchanged for cash.

IMPORTANT: The email with instructions on how to redeem your e-gift card(s) will be sent to the email address you provided in the claim form. It is your responsibility to make sure you’ve entered a correct email address. Please allow approximately six (6) weeks from the date you submit your claim to receive this email from us.

What do I need in order to be able to redeem an e-gift card?

The only universal requirement is that you need to have access to the email address you provided on the claim form and internet access to be able to redeem you e-gift card. You can do it from a virtually any device that has  internet connection and a web browser – including your pc, laptop, phone, or tablet.

You will be able to choose an e-gift card from a variety of retailers. Some of the retailers offer in-store vouchers only and, therefore you will need access to a printer to be able to print out your voucher if you select their e-gift card. Alternatively, you can select an e-gift from many other retailers that don’t require a printed voucher.

 

Does e-gift card have an expiration date?

Once the email with instructions on how to redeem your e-gift card has been sent to your email address, you have 36 months to redeem your e-gift card online. Please refer to ‘How do I redeem my e-gift card’ question for more details on how you do this.

However, once you’ve gone through e-gift card redemption process and selected a retailer you want an e-gift card from, your e-gift card will be managed under this retailer’s e-gift card terms of use (including e-gift card expiry terms). Please make sure to check the e-gift card term of use and make a note of the expiration date.

 

I've never received an email with e-gift card redeem instructions, what do I do?

If 6 weeks have passed since the date you lodged your claim and you still haven’t received an email from us with instructions on how to redeem your  e-gift card, please contact us at 1800 229 408 or via an email contact@mhiaapromotion.com.au so that we can investigate further.

What happens if I made a typo in my email address on the claim form?

It is your responsibility as a claimant to make sure that ALL details you provide on the form are true and correct at the time you submit your claim. However, if you became aware that you have provided an invalid email address on the claim form and are not receiving any communication from us on your email, please call 1800 229 408 or email us at contact@mhiaapromotion.com.au so that we could investigate.

 

Can I exchange e-gift card for cash instead?

Unfortunately, no. The e-gift card is not transferable or exchangeable and cannot be redeemed as cash.

How the $20 donation will be made?

For every eligible product registered on the claim form and successfully validated, Mitsubishi Heavy Industries Air Conditioners Australia will donate $20 to Australian Red Cross. The donation will be made in one transaction after the promotion ends and all claims have been processed and validated. This will occur no later than the 7th of June 2019.

 

Can I donate more?

Yes, you can and it will be greatly appreciated. Click here to visit the official website of Australian Red Cross and learn more about the Disaster Relief & Recovery program and how you can help.

 

What happens if I inadvertently submitted incorrect details on my claim?

It is your responsibility to ensure that ALL information supplied on the claim form is correct. Before clicking the ‘submit’ button you will be provided with an opportunity to review all your answers. Please take your time to make sure the information you entered is correct. Don’t click the ‘submit’ button unless you’re 100% sure that all details you entered are correct.

If a claim has not been correctly submitted and/or is incomplete as of 23:59 AEST on 15 March 2019, then the claim will not be processed, and no further correspondence will be entered into.

For full Terms & Conditions please visit the Terms & Conditions page.

I've entered all requested information on the claim form but sometime later received an email asking to provide additional details. Why?

Sometimes our validation team may have further questions if some of the information on the form is not matching and requires further investigation e.g. outdoor unit serial number provided on the form cannot be verified, or home address provided in the form is not matching the one found on the Tax Invoice supplied with the form.

If after submitting your claim you’ve been asked to provide additional details, we strongly encourage you to provide requested information by the communicated deadline. This will help us get your claim processed as quickly as possible so that you could receive your e-gift card.

 

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