With the weather warming up across Australia, Mitsubishi Heavy Industries Air-Conditioners Australia (MHIAA) is pleased to announce that we have once again been recognised as the 2020 Best Brand of Air Conditioners by leading consumer advocacy group CHOICE®. This is the third year in a row that Mitsubishi Heavy Industries has been recognised with this prestigious achievement, having also taken out the title in 2018 and 2019. Something no other air conditioner brand has done before.

about the award

The 2020 Best Brand of Air-Conditioners recognition was based on test reviews of over 200 reverse cycle air conditioners and the results of the annual reliability and satisfaction survey completed by 3,489 CHOICE® members.

Overall Mitsubishi Heavy Industries outperformed all other brands with an overall Best Brand Score of 71% to be awarded the Best Brand of Air Conditioners in 2020.

a word from management

Managing Director of MHIAA Mr. Yuji Ito notes that receiving this recognition for the third time demonstrates the company’s ongoing commitment to bringing high quality and reliable products to the Australian Market.

“Receiving this honour for the third year in a row highlights our commitment to bringing the best products to the Australian market. Once again in 2020 the CHOICE® results revealed that our brand MHI has outperformed other well recognised brands with an overall high customer satisfaction score of 94% and a high brand reliability score of 90% to be awarded the Best Brand of Air Conditioners for 2020.”

“At MHIAA we are a team committed to high performance, quality and high customer service, and to be recognised by CHOICE® for the third year running further exemplifies our commitment to the customer experience from the start of a sale right through to after sales care and service.” – Mr Yuji Ito.

Mitsubishi Heavy Industries receiving this honour for the third consecutive year highlights the brands ongoing dedication to the Australian consumer and their commitment to innovation, global research and development.

“As a recognised global company Mitsubishi Heavy Industries is dedicated to developing and designing products that are engineered in line with local and international standards. We firmly believe that our consumer is at the forefront of every decision we make and ensuring that our products not only meet but exceed their expectations each year. We focus heavily on helping our consumers find that perfect heating or cooling solution and have no doubt that this will continue throughout our peak summer period.”

“We would once again like to thank CHOICE® for this prestigious honour and for recognising Mitsubishi Heavy Industries as the Best Brand of Air-Conditioner for the third year in a row.” Mr Yuji Ito.

As Mitsubishi Heavy Industries looks to future this further acknowledgement of merit will once again cement the company as a leading supplier of heating and cooling solutions designed for the Australian consumer.

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