Mitsubishi Heavy Industries Air-Conditioners Australia, Pty. Ltd. (MHIAA), is excited to announce that they have been named by Finder as the Best Rated Split System Air Conditioner Brand in their latest 2021 Finder Retail Awards.
about finder retail awards
The 2020/21 Finder Customer satisfaction Awards – particularly their subcategory of Retail Awards, recognises Australia’s best brands as voted by Australians. Working with leading data, insights and consulting company, Kantar Finder surveyed over 3,000 Australians who had recently purchased products across 150 categories, asking them to rate how satisfied they were with their purchase.
Respondents were asked to give an Overall Satisfaction Score for the product (between 0 and 5 stars) and a rating on whether the respondent would recommend the product to their friends. Respondents were also asked to provide a rating between 0 and 5 stars on sentiment pillars including durability, performance, design or value for money. A weighting was applied to each score, with 50% of the final score comprising the overall satisfaction rating score, and 50% split between all other attributes.
Within the Split System Category, Mitsubishi Heavy Industries outperformed other air conditioning brands with top scores across the board. Consumers rated Mitsubishi Heavy Industries air conditioners in terms of quietness, performance, features and functions and value for money. Australian consumers highlighted that Mitsubishi Heavy Industries air conditioners achieved the highest rating in every single category, achieving a total score of 8.6 and taking out the 2020/21 Retail Award!
Consumers rated Mitsubishi Heavy Industries air conditioners highly in categories including heating and cooling performance with an average score of 4.8 out of 5 and for quietness and features and functions Mitsubishi Heavy Industries air conditioners were rated at 4.87 out of 5.
Finder is considered Australia’s leading consumer comparison site and is dedicated to helping Australians make informed decisions about their purchases. Trusted by Aussie consumers, It was started in 2006 and over the years has helped Aussie customers make over 24 millions purchasing decisions with their independent analysis, helpful guides, reviews and product comparisons.
a word from management
Managing Director for MHIAA Mr. Yuji Ito notes that this acknowledgment of merit from the Australian consumers is a great honour for the company and a representation of the company’s commitment to bringing the best products to the Australian Market.
“The Finder Retail Awards are ones that are driven by consumers and based on their opinions and experience with our products. We are honoured to have been recognised this way, particularly as we, as a company, remain dedicated to bringing the best products to the Australian Market”. Mr. Yuji Ito, Managing Director MHIAA.
“At MHIAA we continue to strive to deliver products that not only meet but also exceed customer expectations on what an air conditioner should achieve. Air conditioners are high value investments for consumers and it is great to see this exceptional response from Australian consumers on how they rate our product.” Mr. Yuji Ito.
This award follows MHIAA’s previous achievement of being awarded the Best Brand of Air Conditioners by leading consumer advocacy group CHOICE® for three years in a row, along with having Australia’s Most Satisfied Customer for two years in a row, as awarded by Canstar.
“MHI products are built on engineering excellence that has been developed for over 130 years and we are committed to bringing this excellence to Australian consumers. We would like to take the time to thank the Australian Consumers and Finder for this award as it highlights our ongoing commitment and quality product that we are proud to deliver to the Australian consumer.” Mr. Yuji Ito.
Thinking about upgrading or replacing your air conditioner? Click here to leave some details and we’ll get a MHIAA dealer to get in touch!
You might also be interested In