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COVID-19 Update for Our Customers

Your Safety is Our First Priority

In light of the COVID-19 outbreak, we’d like to reassure everyone that the well-being of our customers, employees and community is of absolute importance. We are closely monitoring all communications and updates from the Australian Department of Health, Australian Government and the World Health Organisation websites to make informed decisions to ensure the health and safety of our customers, staff and the wider community.

Here at MHIAA, we are doing everything possible to reduce the spread of COVID-19. To reduce the risk we’ve made a conscious decision for all our employees to work remotely from home. We have taken this decision with the confidence that we will be able to continue to deliver exceptional service to all our customers nationwide.

On top of this we are also practising social distancing and increased hygiene practices in offices that remain open as recommended by governments and health officials.

No matter what happens, remember that we’re only a click away.


Areas of greater Melbourne and regional Victoria are now under stricter COVID restrictions that will be in place at least until the 13th of September.

HVAC has been included in the list of essential trades, and as such, our authorised dealers, installers and service agents continue to work hard to offer support to all customers throughout Victoria. Our customer service, technical support and warranty teams are also on hand to offer any assistance required. Their details are below.

Our supply chain has not been affected and we continue to have new stock arriving this week and into the future allowing us to continue to supply air conditioners and spare parts. We have no delivery restrictions from our logistics partners, and they will continue to be able to deliver whilst utilising safe work practices.

Customer Service

Want to contact our Customer Support?  Call on 1300 138 007 or CLICK HERE to submit an online enquiry.

Warranty Service

Need to submit a Warranty Service Request? CLICK HERE.

Request A Quote

After a quote for a new air conditioner? CLICK HERE.

Find A Dealer

Looking for a trusted MHIAA dealer in your area? CLICK HERE.

Inspiration and Updates

Looking for product tips and tricks or after some product inspiration? CLICK HERE or connect with us on Facebook or Instagram.