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Celebrating 25 Years in Australia and New Zealand

Mitsubishi Heavy Industries Air-Conditioners Australia, Pty. Ltd. (MHIAA) is celebrating its 25th Anniversary in Australia and New Zealand in 2024. In 1999 the company set out with a vision to transform the lives of consumers around both countries by delivering high quality, premium air conditioners for residential and commercial spaces. In a short 25 years the company has gone from strength to strength as the most independently awarded brand of air conditioners, they are the Experts in Air.

REliability

With a strong history and foundation as part of the Global Mitsubishi Heavy Industries Group,  and capitalising on 140 years of engineering excellence, the company was first established in Australia as a sales division under the banner of Mitsubishi Heavy Industries Australia (MHIAU), before expanding into the company it is today as Mitsubishi Heavy Industries Air-Conditioners Australia (MHIAA) in 2009 to develop a global company with a local heart right here in both Australia and New Zealand.

Driven by their commitment to innovation, integrity and excellence, the company has developed strong sales and after-service leadership across Australia and New Zealand with the consumer always front of mind.

 

Commitment to Our CUstomers

Managing Director for MHIAA, Mr. Yuji Ito, highlights that this commitment is what drives the team to develop and foster strong relationships in the community with the consumer at the forefront of every action and decision that is taken.

“At MHIAA, we remain committed to delivering strong customer service and quality products to the Australian and New Zealand Markets. Over the last 25 years we have developed key innovations to our product line and introduced new products that meet and exceed consumer demands. We are continually looking into ways that we can ensure we are consistently delivering high quality products that our consumers have grown to know and love.” Mr. Yuji Ito, MHIAA.

 

Superior technology

As a global company with a local heart, MHIAA has focused on fostering key values that have influenced and aided in their success over the last 25 years. With a strong foundation of developing and utilising superior technology, the company has introduced several new features and functions to their systems that have further highlighted their commitment to the consumer. General Manager of Sales Mr. Graham Hamilton highlights.

“Over the last 25 years the consumer landscape and demands across Australia and New Zealand have shifted significantly. With the reliance on the SMART home and the growing importance of energy efficiency and indoor air quality concerns, it is now, more than ever, important that air conditioning brands take note of this and develop high performing products that meet these demands. With our improved energy efficiencies and the introduction of Built-in Wi-Fi with our Ciara™ Series, MHIAA has ensured that they continue to develop these superior products in the market.” Mr. Graham Hamilton, MHIAA.

“Along with this, the introduction of Clean Air Technology across our range and its significance in the last five years with the global challenges we all faced, we are continuing to ensure that our products focus on innovative solutions that shape and drive the HVAC Market.” Mr. Graham Hamilton, MHIAA.

 

Most Independently Awarded Air-conditioner Brand

Further cementing its position as the Experts in Air, over the last few MHIAA has become the most independently awarded brand of air conditioners with over 20 accolades in Australia alone. As the CHOICE® Best Brand of Air Conditioners in Australia for Six (6) consecutive years, MHIAA is the only brand of air conditioners in Australia to have achieved this recognition. Along with this they have been awarded the Canstar Blue Most Satisfied Customer Award for five (5) consecutive years and the Finder Best Rated Air Conditioner Brand for three (3) years in a row.

In January 2024, the company has also been awarded the 2024 ProductReview awards for both the Split System and Ducted Categories. In the awards the Bronte® Series was once again recognised in the Split Systems category, taking out the award for the fourth (4) consecutive year and the Avanti® series was recognised for the third (3) time in the split systems category. For the first time, the MHI FDUA series of Ducted Systems was recognised by ProductReview in the Ducted Systems category with a 4.5-star rating.

“What is significant about these awards is that they are driven by consumer ratings, that is the consumers who have purchased and used our products in their daily lives. These awards that have been independently reviewed and awarded based on consumer ratings, reviews and testimonials and are a testament to our development over the last 25 years and our commitment to customer satisfaction and product quality and performance.” Mr. Yuji Ito.

As a business the company has also received several accolades related to their performance in Australia including the 2023 APAC Business Headlines Company of the Year award and the 2023 Employer of Choice Award in the Australian Business Awards.

Managing Director for MHIAA, Mr Yuji Ito, highlights that it is the staff and their expertise that have helped shape these achievements over the last 25 years.

“At MHIAA we remain committed to fostering our staff growth and excellence within their field. We believe in promoting staff members who foster a growth mindset and continue to strive for excellence within their field. Over the last 25 years we have significantly grown our staff personal and developing new teams within our company.  Our executive team has also significantly grown and with over 50% of executive team being female we have continued to push the boundaries within our company and promote the staff members who have propelled our business forward.” Mr. Yuji Ito, MHIAA.

 

Looking forward

For its 25 years celebration, MHIAA will be developing and promoting a number of community driven initiatives that will focus on giving back to the communities that have supported them over the last 25 years.

“We are excited to be celebrating our 25 years in the local community and have several activities planned throughout the year. In 2024 we remain committed to our communities across Australia and New Zealand and will have several new products launching in due course.

We would like to thank both the Australian and New Zealand communities along with our customers in both countries for their support over the last 25 years and we look forward to the next 25 years” Mr. Yuji Ito, MHIAA.

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