A new era for Customer Service has been ushered in at Mitsubishi Heavy Industries Air-Conditioners Australia, Pty. Ltd. (MHIAA), with the appointment of Rita Doulkerdis as Customer Service Manager. With over 15 years of leadership experience in similar roles, Rita joins the MHIAA team to further enhance the company’s dedication and commitment to their customers across Australia and New Zealand.
For Rita people, process and structure form the fundamentals that are the core of a great customer experience. MHIAA is extremely honoured to announce that Rita has joined our team and looks forward to the experience and influence she will bring to the role to further enhance the company’s customer experience journey.
General Manager of Sales and Planning Adrian Brown highlights that Rita’s appointment at MHIAA and her experience will further enhance the company’s relationships with its key partners.
“At Mitsubishi Heavy Industries we remain committed to our customers and look to offer them exceptional standards, products and services. We are delighted that Rita will be joining our team and working to enhance our current processes to further develop our relationships with our key stakeholders and move MHIAA towards our future goals.” Adrian Brown, MHIAA.
“Rita’s experience and commitment to results will be invaluable to our team and customers in the coming years and we are excited about the opportunities and support this new role will create.” Adrian Brown.
Further to this, Rita notes that bringing together the customer experience with the customer’s voice is a key driver and differentiator of a great brand, an area she will focus on in her new role.
“As a dedicated, collaborative and innovative customer care leader, I believe in both making a difference and delivering results for MHIAA. I look forward to this new opportunity to work with the MHIAA team to create a cohesive customer focus and ensure we provide the best customer service to all our partners and consumers. For me, great customer service will always be a combination of our internal processes and our external voice, and I look forward to utilising my experience to help deliver the best results for MHIAA.” Rita Doulkerdis, MHIAA.
As a company dedicated to delivering great customer services and experiences, MHIAA is pleased to welcome Rita to the team and looks forward to cementing their place as a leader in the Australian and New Zealand HVAC Markets.