FAQs

The campaign runs from 1 April 2024 – 31 March 2025. All consumer invoices must be dated within this period.  

All claims must be lodged by 5pm AEDT 31 March 2025.

The claim form will close at the following times for each location:

• New South Wales 5pm AEDT 31 March 2025 
• Queensland 4pm AEST 31 March 2025 
• Northern Territory 3:30pm ACST 31 March 2025 
• Victoria 5pm AEDT 31 March 2025 
• South Australia 4.30pm ACDT 31 March 2025 
• Western Australia 2pm AWST 31 March 2025

To be eligible for the installer reward, you must be an ACCREDITED Installer with the appropriate trade license to install air-conditioning systems in Australia.

You are entitled to a PowerPlus reward every time you supply and install an eligible MHI System to an end consumer. After the installation, simply upload a copy of your customer’s invoice (including all model and serial numbers and ensuring that all contact information of your customer is blacked out). Once your claim has been validated and approved, the reward value will then be credited to your account. The more you recommend and install MHI products, the bigger your reward

Yes, if you are contracted to only install the unit you can redeem a reward. This reward is equal to half of the Supply + Install reward. So if you supply + install a SRK71ZRA-W set you will achieve $71 in rewards. If you only install the above product you are entitled to a $35.50 reward.

No, each unit can only be claimed once by an installer. Duplicate serial numbers and invoices will be rejected under the Terms and Conditions.

To make your claim please ensure that you have the following details:

1. Installation postcode
2. Installation date
3. Your consumer tax invoice with all consumer details blacked out. (The invoice that you supply to your customer) 
4. The model number and outdoor serial number (on both the claim form and printed on the tax invoice) for each system you are claiming.  

Unfortunately, no, we require you to submit the invoice that you supply to your customer. 

You can claim your rewards during one of the four redemption periods. Simply login to the PowerPlus website during this period to redeem your rewards.

The redemption periods are: 

• 5 August 2024 – 19 August 2024 
  
• 4 November 2024 – 18 November 2024 
  
• 3 February 2025 – 17 February 2025 
  
• 5 May 2025 – 19 May 2025

No, you will be unable to redeem your rewards outside of these dates.

If you have not redeemed your rewards by 19 May 2025 all PowerPlus rewards will be forfeited.  

PowerPlus rewards can be redeemed for cash that is directly transferred as an EFT payment to your nominated bank account.

Yes, you can save your PowerPlus rewards to keep accumulating more throughout the program.

To claim your reward you need to provide the following account information: 

• Bank Account Name 
  
• Bank Account Number
  
• BSB Number  
• Bank Name 
   

Yes, simply login to your account on the PowerPlus Portal and head to your profile. Here you can update your personal details and bank details at any time. We recommend that any bank detail changes happen outside of a redemption period to avoid any payment issues.

If for any reason the incorrect bank details are entered on the claim form and successfully paid out, the promoter is unfortunately not responsible for this and no additional payments will be made. All participants should ensure they enter the correct banking and personal details on their profile.

No, there is no limit to the number of claims you can lodge throughout the campaign. The more claims you submit, the more rewards you receive!

You can claim a MAXIMUM of EIGHT units on one consumer invoice.  

Yes, login to the PowerPlus Website anytime throughout the campaign to check the status of your claims and the value of your rewards.

Yes, if you sell any eligible MHI products as a supply + install to your end-consumer within the campaign period then you are entitled to the reward.

No, unfortunately you are not entitled to the reward. However, you should push this campaign with your trade customer base, as it will boost your sales. Your trade customers can register to participate in this program at any time.

Yes, you are entitled to the reward for every eligible MHI product you supply and install to your customer.  

No, claims are only eligible if the invoices are dated between 1 April 2024 and 31 March 2025. No claims will be accepted after 5PM AEDT 31 March 2025.  

Unfortunately, no, only Online Applications will be accepted at www.mhiaapowerplus.com 

Email, Telephone or Fax applications will NOT be accepted or processed. 

Completed applications must be lodged online by 31 March 2024. 

It is your responsibility to ensure that ALL correct & required information is provided online by this date. If a claim fails to be correctly entered, it will not be processed.

GST is applicable to the reward payment to installers.

If the campaign support team requests additional information, i.e photograph of the compliance plate, it means that they are unable to proceed with the validation of your claim without this information.

If you do not get back to the support team with the requested documents by the specified date your claim will be deemed invalid and declined. 

For a full list of Eligible Models and rewards click here.

Unfortunately, no, a MAXIMUM of 8 units per claim and per invoice will be accepted. Multiple claims with duplicate invoices will be declined.

If the serial number you are attempting to claim is not accepted on the form, please first check the pop-up error message. If this issue cannot be resolved by the error message, please contact support@powerplus.com with a photo of the Eligible Units compliance plate with the serial numbers clearly visible for further investigation.

Unfortunately, no, all claims must be submitted within the promotional period to be eligible for the reward.

Neat Rewards is an EXCLUSIVE rewards Platform that will offer you discounted prices and rewards on movie tickets, experiences and adventure across Australia.

Once you lodge your tenth (10) approved claim through the PowerPlus Program you will automatically receive access to Neat Rewards.

Unfortunately no, any purchases for experiences, travel or retail will be at your own cost. All purchases made through Neat Rewards will be at your own expense.